Refund policy

Floranthia Beauty Return & Refund Policy

At Floranthia Beauty, your satisfaction is our priority. We stand behind every product in our Pure and Essentials collections. This policy applies to all orders placed at floranthia.co, subject to applicable consumer protection laws in your jurisdiction.

Returns
We accept returns on unopened, unused products in their original packaging within 30 days of the delivery date. Due to hygiene and safety regulations applicable to beauty and skincare products, we cannot accept returns on opened, unsealed, or used items. To complete a return, items must be shipped back to us by mail.

EU & UK Customers: Under EU Directive 2011/83/EU and UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receipt without giving a reason, provided the product is unopened and in its original sealed packaging. Opened cosmetics are legally exempt from this right under hygiene exemptions.

Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery at hello@floranthia.co with your order number and clear photos of the issue. We will replace or fully refund the item at no cost to you, and we will provide a prepaid return shipping label for the defective goods.

Return Shipping Costs & Restocking Fees
Defective/Incorrect Items: Floranthia Beauty covers all return shipping costs.
Standard Returns: Customers are responsible for paying their own shipping costs for returning items.
Restocking Fee: We do not charge a restocking fee ($0.00) on eligible returns.

Refunds
Once your return is received and inspected at our facility, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. International customers may experience additional processing time depending on their bank or payment provider. Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items
- Opened, unsealed, or used beauty and skincare products
- Items marked as Final Sale
- Gift cards
- Items returned after 30 days of delivery

International Orders & Duties
Floranthia Beauty ships internationally. Import duties, taxes, and customs fees charged upon delivery are the responsibility of the customer and are non-refundable. If a package is refused at customs and returned to us, we will refund the product cost only, minus original shipping and any return shipping costs incurred.

How to Initiate a Return
1. Email us at hello@floranthia.co with your order number and reason for return.
2. We will respond within 1–2 business days with the return mailing address and instructions.
3. Do not ship items back without prior authorization. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Information
Email: hello@floranthia.co
Website: floranthia.co
Business Address: Chacin Holdings LLC, 100 NW 23rd Ave, Unit 804, Ocala, FL 34475