SHIPPING & ORDERS
Where do you ship?
We ship within the United States, with free shipping on orders over $50. We also welcome international customers — international shipping is calculated at checkout and may be subject to customs duties or taxes in your country.
How long does shipping take?
Orders are processed within 1–2 business days. US delivery typically takes 3–7 business days after processing. International orders take longer depending on destination and customs.
Is there free shipping?
Yes — free US shipping on all orders over $50. International shipping costs are calculated at checkout.
Can I track my order?
Yes. You'll receive a confirmation email with tracking as soon as your order ships.
Is my payment information secure?
Absolutely. Checkout is processed through Shopify's secure, encrypted payment system. We never see or store your card details.
OUR PRODUCTS
Are your products vegan?
Every product in our Floranthia Pure collection is 100% vegan. Floranthia Essentials is not a vegan line — check each product page for that formula's details.
Are your products cruelty-free?
We only claim what we can verify. Each product page lists exactly what's confirmed for that formula.
What is the difference between Floranthia Pure and Floranthia Essentials?
Floranthia Pure is our clean skincare collection — 100% vegan and paraben-free, made for the mindful minimalist. Floranthia Essentials is our everyday luxury makeup collection — richly pigmented formulas that never cut corners on quality or safety.
RETURNS
What is your return policy?
We accept returns within 30 days of delivery for eligible products that are unopened, unused, and in their original packaging. For EU-market orders, the return window is 14 days. If an item arrives damaged or incorrect, contact us within 7 days of delivery. We'll replace the item or issue a full refund and provide a prepaid return label. Visit our Refund Policy page for full details.
CONTACT US
How can I reach you?
Email us at hello@floranthia.co — we reply within 24–48 hours, Monday to Friday. Floranthia Beauty is operated by Chacin Holdings LLC, Ocala, FL.34475